Theme & Sentiment Explained

• “I hate the taste!”

• “It was alright, but it broke in a month”

• “I loved the bottle, and it smelled AMAZING!”

No, these opinions aren’t coming from us - they’re feedback from your customers. Every day, customers are going online to tell you about your products. And as you may have come to learn by talking with our team, watching our videos, and reading our knowledge base content, Yogi helps bring the voice of the customer straight to you through our powerful natural language processing AI. But how does Yogi know the difference between a “good” review and a “bad” review? In this article, we’re going to talk about two key components of the Yogi dashboard: Sentiment and Themes.